Invoices

Owners and administrators see the workspace's bills in Studio → Invoices. Nothing is charged automatically: an invoice is prepared by Cartema's team from the terms agreed with you, and you pay it by bank transfer.

#What an invoice carries

• The subscription — the plan's name and the period it covers: a month, a year, or the months agreed with you.
• Work on request — the hours of work Cartema did for you in the period, one line per task with its date and what was done, at the agreed hourly rate.
• Other lines when there are any: orthophoto processing beyond the plan's allowance, extra storage, onboarding.

Every invoice has a number (CRT-year-number), the period, the issue date and the due date (14 days). Print gives the page as a document for your records.

#The work log

Studio → Work log (owners and administrators) is the record behind the hours: each task Cartema's team did for the workspace, with the date, the app it concerns, what was done, the hours and whether it is done or still planned — month by month, with a search and filters. It shows the work, not the prices; the invoice's work lines are that log for the period, nothing more.

#Status

Status	Meaning
Issued	sent to you; payable by the due date
Paid	payment confirmed by Cartema's team
Void	withdrawn; its hours go onto the next invoice instead

When a subscription invoice is marked paid, the workspace's access runs for the period it covers. As the period nears its end, owners and administrators see a notice at the top of every page with the date; after it, a second notice says when the workspace would be suspended without a confirmed payment. Nothing is suspended without that warning.

#Questions about a bill

Reply to the email the invoice came with, or write to the address printed on it. A line that is wrong is corrected by voiding the invoice and issuing a new one — nothing is edited after issue.